Home / Call Center
Call Center Solutions
Never miss a customer call again.
A complete call center on your own numbers — smart routing, IVR, recording and live reports — installed, integrated and supported by ARC.
- Mona A.On call
- Karim S.Available
- Nour H.On call
- Youssef F.Break
Everything a modern call center needs
Cloud-hosted or on your premises. Works with desk phones, softphones and mobile apps.
Cloud or on-premise
Hosted by us, or installed on your own servers.
IP-PBX telephony
Extensions, transfers and your existing numbers.
IVR menus
“Press 1 for sales” in Arabic and English.
Smart call routing
Queues by skill, language or VIP customer.
Call recording
Every call recorded and searchable for quality.
CRM integration
Caller details pop up before the agent answers.
Live reports
Wait times, missed calls and agent performance.
Callbacks & voicemail
No caller is lost when lines are busy.
How every call is handled
From the first ring to the report on your desk — automatically.
Customer calls
Your normal number
IVR
Chooses language & department
Smart queue
Routed to the right agent
Agent answers
With the caller’s details on screen
Report
Recorded & measured
Packages
Choose the setup that fits your team
Every call center is sized to your team and numbers. Tell us what you need and we’ll send a tailored quote.
Starter
For small teams answering inbound calls.
- Up to [N] agents
- IVR + call queues
- Call recording
- Basic reports
- Softphone & mobile app
Most popular
Business
For busy teams with inbound and outbound.
- Everything in Starter
- Skill-based routing
- CRM integration
- Live wallboard
- Longer recording storage
Enterprise
For large or multi-branch call centers.
- Everything in Business
- On-premise option
- Custom integrations
- Quality monitoring
- Dedicated engineer
Built for teams that talk to customers all day
Clinics & hospitals
Retail & e-commerce
Logistics & shipping
Real estate
Banks & finance
Customer service teams